If something isn't working the way it should, or you simply have a question, please reach out. We want to hear from you directly, and we treat every message as something that deserves a proper answer — not a templated response that sends you in circles.

What happens after you get in touch

When your message comes in, it goes to a member of our support team who has the authority to look into your account, review transactions, investigate technical issues, and apply corrections where something has gone wrong. We don't route standard queries through layers of escalation before anyone takes action. The person reading your message is there to resolve it.

To help us sort things out in a single exchange rather than several back-and-forth replies, it helps to tell us your registered username or the email address on your account, a clear description of what happened, any relevant dates or amounts, and — if there was an error on screen — what it said. The more context you give us upfront, the quicker we can get to an answer without needing to come back to you with follow-up questions.

Responsible gambling and account controls

If you're contacting us about a deposit limit, a cooling-off period, or self-exclusion, please say so clearly at the start of your message. Requests of this nature are treated differently from general support queries. We prioritise them and process them without asking you to justify your decision or wait through unnecessary steps. You don't owe us an explanation — you just need to ask, and we'll act on it.

If a self-exclusion request is involved, we'll confirm the action in writing once it has been applied to your account. If you're a player based in the UK, our support team is fully equipped to handle your enquiry and you are welcome to contact us at any time.

One thing we will never do: we will never ask you for your password, your full card number, or any security credential via email or chat. If you ever receive a message claiming to be from us that asks for any of these, do not respond — contact us through the official channels listed on this page and let us know immediately.

If your concern isn't resolved through standard support, you have the right to raise a formal complaint. A formal complaint is treated as a separate process from a routine query. It will be acknowledged, logged, and reviewed by someone with the authority to make a decision. If we're unable to resolve it to your satisfaction internally, we'll let you know what external options are available to you, including referral to an independent dispute resolution body.

We're a real team behind a real site, and we take it seriously when something goes wrong. Use the contact details on this page and we'll take it from there.